Originally Posted by kb1992

Meanwhile, I received this final message from Chase:

We understand your concern about your account and will be more than happy to help you. Let me share that statement credits are not considered payments. On review, I confirm that minimum payment are not made for three month by the due date. Hence, your account was closed.

However, my card statement says: Your AutoPay amount will be reduced by any payments or merchant credits that post to your account before we process your AutoPay payment. If the total of these payments and merchant credits is more than your set AutoPay amount, your AutoPay payment for that month will be zero.

Now Chase blames me for that? This is totally nuts.