OP mentioned in recent post that he is currently OUTSIDE US. He said he would call Chase once he returns to US.

Before putting on suspicion glasses, I would suggest not to judge others so quick and read thru all the poster's posts which in the latest one he mentioned he currently is not in the country.

Even at the best time, calling / contact Chase from aboard has NEVER been an easy task (personal experiences after being pickpocketed in Rome for example), let alone during the Pandemic when hold time is extremely long and often calls are dropped.

Something as simple as trying to schedule an appointment to visit a branch or have a phone appointment meeting, Chase website does not make it easy - I just did this task, took me multiple attempts to figure where is the "schedule a meeting" is located - which also does not provide a link to tell you WHICH Branches are completely closed...

To the contrary, having the same need with BB&T, which right on their first website page, there are 2 BIG boxes across the screen - one is to schedule an appointment, one is a PDF file to show which branch across the nation is still operating, albeit with limited services.

I honestly think Chase website is lacking comparing to many other banks It becomes our main bank(s) only because of they offer credit cards that are more useful to us, and the majority of people here. Otherwise, Chase customer services are truly not up to par as its image suggests.