FlyerTalk Forums - View Single Post - Chase closed my CSR. Why?
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Old Sep 15, 2020, 10:28 am
  #59  
BelleCityFlyer
 
Join Date: Sep 2018
Posts: 7
Originally Posted by HawkeyeFlyer
There is WAY more to this situation that what is being shared.
Exactly!

What the original poster did not say was whether the monthly statement immediately preceding the credits to his/her account closed with a (positive) balance. If the last monthly statement before the credits had a (positive) balance, then at least the minimum payment was required to be made even if subsequent credits made the online account show a negative balance. The monthly statement is the legally binding document that we all agree to follow when we accept a credit card; not the balances shown in the online account.

With that said, Chase AutoPay will not deduct a payment if the online account shows a (negative) balance. In that case you will have to manually make the payment; which might even require pushing the payment from your bank.
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