FlyerTalk Forums - View Single Post - Chase closed my CSR. Why?
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Old Sep 13, 2020 | 12:13 am
  #34  
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Join Date: Nov 2004
Location: Los Angeles, CA; Philadelphia, PA
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Originally Posted by kb1992
How long can you still have access to UR points after Chase closes the account?

They closed my account few days ago.

UR points were still there yesterday.

If they took away 1 million UR points without warning, when I am not at fault, I'll consider all options to fight to get points back.
I am not sure how much time one has to drain UR points after the account has been closed. I have always read T&Cs (not necessarily Chase's) that points/rewards require an account in good standing. I supposed banks might be required to give someone a grace period, especially if closure is not the individual's fault and without warning. I assumed you have already lost the points and was surprised how "calm" you are. I am glad you still have access to those points, but you probably shouldn't wait to move/redeem them unless there is a published policy that tells you how long you have after an account has been closed.

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