Originally Posted by
IAN-UK
I asked about voucher use (confirmation only on the day), the agent said it hadn't changed; she asked a supervisor and he said it hadn't changed. All very confusing.
They would not knew it if have not deal with the voucher upgrade request recently. All E+ voucher upgrades must be approved from TK IST HQ, sales offices only see booking class availability through system and send the award ticket and upgrade request form to TK HQ to get approval for ticket re-validation. From there they will get the response. 24 hours after purchasing the ticket might be not enough to get the response but I am sure a sales office can ask about the current procedure specificly from HQ.
Last edited by Jaenks; Sep 9, 2020 at 4:50 pm