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Elite plus vouchers & COVID-19 flight changes

Elite plus vouchers & COVID-19 flight changes

Old Mar 16, 20, 6:25 am
  #1  
formerly Wilko Pali Sedef
Original Poster
 
Join Date: Mar 2013
Location: CDG
Programs: TK Elite+
Posts: 1,418
Elite plus vouchers & COVID-19 flight changes

Hi all
Looking for some data points of anyone who ended up needing to reschedule flights they upgraded with their vouchers. Right now my theory is that they'll refund the ticket for free buth the rules for reusing the vouchers at a later date will depend on availability. Am I right? What about award tickets? They won't change the date regardless of award availability, correct?

Many thanks for your help.
AirCanada881 is offline  
Old Mar 16, 20, 6:34 am
  #2  
 
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK M&S Elite Plus, QRPC Platinum, BAEC Silver, PC Bolbol, All Silv, HH Blue, Bonvoy, BW Rewards
Posts: 6,443
Yes, if you decide to reissue/transfer your ticket to flight credit, you could use the Elite Plus vouchers only if there is 'J' fare bucket available on the flights that you would rebook.
Same for award tickets, 'X' or 'I' fare class should be available.

Only, in case of an IRROPS, your flight has been canceled is within the next 15 days, you could ask for extended help at one of the sales offices and during this chaos, the only way to reach them is to go to their office and wait for your turn.
ISTFlyer is offline  
Old Mar 16, 20, 8:20 am
  #3  
formerly Wilko Pali Sedef
Original Poster
 
Join Date: Mar 2013
Location: CDG
Programs: TK Elite+
Posts: 1,418
Originally Posted by ISTFlyer View Post
Yes, if you decide to reissue/transfer your ticket to flight credit, you could use the Elite Plus vouchers only if there is 'J' fare bucket available on the flights that you would rebook.
Same for award tickets, 'X' or 'I' fare class should be available.

Only, in case of an IRROPS, your flight has been canceled is within the next 15 days, you could ask for extended help at one of the sales offices and during this chaos, the only way to reach them is to go to their office and wait for your turn.
Thank you very much. Now the evouchers I used expire in July 2020. If they credit them back to me, does that mean I need to use them by that date too?
Is the $25 cancellation fee waived for Award Tickets?
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Old Mar 16, 20, 12:36 pm
  #4  
 
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK M&S Elite Plus, QRPC Platinum, BAEC Silver, PC Bolbol, All Silv, HH Blue, Bonvoy, BW Rewards
Posts: 6,443
Yes, as it currently stands, you would need to use the vouchers until July 2020.
I am not sure if they waive the $25 cancellation fee for award tickets.
ISTFlyer is offline  
Old Mar 16, 20, 6:22 pm
  #5  
 
Join Date: Aug 2016
Location: Hong Kong
Programs: TK*G
Posts: 241
I actually don't quite understand how this works but also I don't want to call TK hotline now as I know they are processing a lot of calls and my flight does not depart until May.

My booking is HKG/IST/HAM and the miles I used for the redemption has already expired in Dec 2019. However, I would like to postpone my travel now. May I know if I will be only to make a one-time free change or get a credit or what?

Thanks in advance!
bart simpson is offline  
Old Mar 16, 20, 6:31 pm
  #6  
 
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK M&S Elite Plus, QRPC Platinum, BAEC Silver, PC Bolbol, All Silv, HH Blue, Bonvoy, BW Rewards
Posts: 6,443
Originally Posted by bart simpson View Post
I actually don't quite understand how this works but also I don't want to call TK hotline now as I know they are processing a lot of calls and my flight does not depart until May.

My booking is HKG/IST/HAM and the miles I used for the redemption has already expired in Dec 2019. However, I would like to postpone my travel now. May I know if I will be only to make a one-time free change or get a credit or what?

Thanks in advance!
If you're currently in Hong Kong, and if it's safe to leave outside; I would have visited ( in person ) the sales office at Hong Kong. Sales office agents have more authorization than hotline agents and they are less likely to ruin your ticket.

You might try emailing or calling them, but don't forget that they might not answer your e-mail or call if there is too much people waiting in person at the office.


ISTFlyer is offline  
Old Mar 16, 20, 10:10 pm
  #7  
 
Join Date: Mar 2017
Location: Singapore & Globe trotting
Programs: QR Gold (OWS), Taj Gold, Shangri-La Jade, Hilton Gold, Radisson Gold
Posts: 327
Originally Posted by bart simpson View Post
My booking is HKG/IST/HAM and the miles I used for the redemption has already expired in Dec 2019. However, I would like to postpone my travel now. May I know if I will be only to make a one-time free change or get a credit or what?
My father has a similar challenge. He's in the US currently and has a JFK-IST-DEL flight booked with miles that expired Jan 1st, 2020. TK has now cancelled the flight and the Indian Government has barred incoming passengers from Turkey. Just wrote to the agent who helped book the ticket at the Delhi Sales office but her inbox is full, so the email bounced. I might need to go in person to the sales office to help my dad out...

Let me know you're experience.
lifeonthego_k is offline  
Old Mar 17, 20, 10:53 pm
  #8  
 
Join Date: Oct 2016
Location: LAX
Programs: TK M&S, LH MM, Global Entry, Hertz Gold, Sixt Platinum
Posts: 1,070
Update on my cancellation/refund:

I had a flight cancellation on the return portion (US-IST-EU) of my ticket and called to cancel. Refund of miles used for the upgrade went fine and was instantaneous, the refund for the actual ticket was strangely low, roughly half of what I expected, but the agent insisted it was correct. I went through with it.

This annoyed me for a few days, so I filled out a feedback form, asking if the agent maybe mistakenly applied a cancellation fee.

Response came a few days later, they have issued a refund, to be used or redeemed for cash at a sales office.

Dear gr8pirate,

First of all, we would like to emphasize that are sorry for the poor impression that you have experienced regarding the services offered by our call center.

The particular conversation on March has been carefully evaluated and we detected that our agent did not provide you the necessary services according to our service quality standards.

We would like to apologize for this inconvenience. Related department has been informed regarding this transaction.

We have checked our system and seen that you have refunded with X EUR instead of 2X EUR. Therefore, we have issued a refund cheque as price difference; please find below the relevant details:
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Old Mar 31, 20, 6:05 pm
  #9  
 
Join Date: Aug 2016
Location: Hong Kong
Programs: TK*G
Posts: 241
Originally Posted by lifeonthego_k View Post
My father has a similar challenge. He's in the US currently and has a JFK-IST-DEL flight booked with miles that expired Jan 1st, 2020. TK has now cancelled the flight and the Indian Government has barred incoming passengers from Turkey. Just wrote to the agent who helped book the ticket at the Delhi Sales office but her inbox is full, so the email bounced. I might need to go in person to the sales office to help my dad out...

Let me know you're experience.
Update on my side:
- No refund of my ticket as miles have already expired
- Only one free change offered at the moment, if I need to change my ticket again for the second time, I have to pay 25USD change fee
bart simpson is offline  
Old Mar 31, 20, 6:06 pm
  #10  
 
Join Date: Aug 2016
Location: Hong Kong
Programs: TK*G
Posts: 241
Originally Posted by ISTFlyer View Post
If you're currently in Hong Kong, and if it's safe to leave outside; I would have visited ( in person ) the sales office at Hong Kong. Sales office agents have more authorization than hotline agents and they are less likely to ruin your ticket.

You might try emailing or calling them, but don't forget that they might not answer your e-mail or call if there is too much people waiting in person at the office.


Thanks a lot for your help.
Indeed I try calling them but the call was directed to the call centre (probably in Turkey) instead. Not sure if the HK office is open at the moment actually.
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Old Apr 2, 20, 4:07 am
  #11  
TPJ
 
Join Date: Jun 2008
Programs: TK*G (E+), AA OWS (Plat Pro), EY Silver (compted), IHG Plat
Posts: 6,790
Slightly OT - seat assignment

I have a reservation for September (moved from April) and went to mobile App to assign seats.

Seat map is not visible and there is a message that special COVID-related procedures will apply to enforce social distancing.
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Old Apr 2, 20, 4:14 am
  #12  
 
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK M&S Elite Plus, QRPC Platinum, BAEC Silver, PC Bolbol, All Silv, HH Blue, Bonvoy, BW Rewards
Posts: 6,443
Originally Posted by TPJ View Post
I have a reservation for September (moved from April) and went to mobile App to assign seats.

Seat map is not visible and there is a message that special COVID-related procedures will apply to enforce social distancing.
Probably it's an auto-block as OLCI is closed for the limited amount of domestic flights that operate until 1 May.
Btw, I had the same message when I tried to assign seats.
ISTFlyer is offline  
Old Apr 11, 20, 10:19 am
  #13  
 
Join Date: Feb 2007
Location: allaroundasia
Programs: LH SEN, SPG Plat.M&S E+
Posts: 151
Originally Posted by ISTFlyer View Post
Yes, as it currently stands, you would need to use the vouchers until July 2020.
I am not sure if they waive the $25 cancellation fee for award tickets.
Do they not also extend the validityv date of the E+ upgrade voucher by another 6 months ? I lost mine on 31/3, because there was no way to reach any E+ fon office for more than 3 days.
no_idea is offline  
Old Apr 11, 20, 10:21 am
  #14  
 
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK M&S Elite Plus, QRPC Platinum, BAEC Silver, PC Bolbol, All Silv, HH Blue, Bonvoy, BW Rewards
Posts: 6,443
Originally Posted by no_idea View Post
Do they not also extend the validityv date of the E+ upgrade voucher by another 6 months ? I lost mine on 31/3, because there was no way to reach any E+ fon office for more than 3 days.
They did extend the validity of Elite Plus vouchers for 6 months. For your case, it should be extended until 30 September 2020.
More details are available in this thread: https://www.flyertalk.com/forum/turk...-extended.html
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ISTFlyer is offline  
Old May 6, 20, 8:10 am
  #15  
 
Join Date: Dec 2010
Location: YOW
Programs: TK E+, UA S, BoNVoY TE, IHG G
Posts: 48
Has anyone experienced a flight cancellation (COVID or otherwise) where your cancelled flight was upgraded using a (now) expired E+ voucher or miles? Did TK re-book you in J on a new flight?

Currently I have two upgraded reservations for June/July that have not yet been officially cancelled. One reservation was upgraded using an E+ voucher which has expired (even beyond the 6 months extension provided by TK). The other reservation was upgraded with miles, part of which expired 31 Dec 2019. I was hoping to use the COVID Zero Change Fee option to re-schedule the upgraded flights without first downgrading (and losing) the expired voucher and/or miles. TK call center said 100% no-chance. I have emailed the TK office in Toronto to see if they could 'carryover' the expired upgrade to the new travel date (same routing and positive availability) as this has been reported with some success previously by some on FT. I have not heard back, so I assume they are either closed or working reduced hours. In either case, I don't have high hopes because the new dates I wish to travel extend beyond the standard 1 year validity since ticket issuance.

Based on the projected international TK schedule for this summer just posted on FT, I am now fully expecting that both my trips will be cancelled. In this case, is there any re-course to have the voucher & miles re-instated or to have TK re-book me in J since it was an involuntary cancellation?

Does anyone have any first hand experience with this so far?
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