Originally Posted by
cmd320
At check-in is not an adequate amount of notice to change the product purchased. That notice should be given before or at the very latest at the time of booking.
Because no official policy on this exist, the rest of your point (or honestly, lack thereof) is irrelevant. Transactions are not conducted based on unofficial policy, period.
I would agree up to the point of booking. At check-in, it's too late for the hotel to change their mind.
but now you know about it (one can claim that the lurker is official). Claiming ignorance will not win you a chargeback, unless they don’t let you cancel onsite, then I would chargeback as well. Can’t stay and not pay. Save yourself some trouble and call the property first. Of course it seems that one can be the type to stay and complain and threaten chargeback so to each his own. It seems like one want to “stick” it to them because they are “sticking” it to them.
Last edited by myperks; Sep 9, 2020 at 12:39 pm
Reason: Less direct