FlyerTalk Forums - View Single Post - Ticket or Award status: On Hold, On Request, Pending, Purchased and Ticketed

Sep 5, 2020 | 7:59 am

#60

flyerCO

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Join Date: Sep 2003

Location: San Antonio

Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium

Posts: 28,002

Quote:

Originally Posted by ISTFlyer

Dear Folks,

In last week's major schedule change, one of my reservations was affected so I have called the AA hotline to rebook. A friendly agent helped me rebook the flight combinations that I have regardless there were no availability in the same fare bucket; it took time but in the end, I was able to see the flights I requested on AA.com and select seats for that flight.

However, interestingly today is the 7th day and I still haven't received any e-mail confirmation, nor a new e-ticket number and the status of my ticket on AA.com and the AA mobile app is "Ticket Pending".

In the past ( the last few months-after COVID ), this "Ticket Pending" issue did not take no longer than 72 hours. Is it normal that it takes this long for AA to issue the ticket and for my ticket status to be "Confirmed"?

I have no status with AA ( have with another oneworld partner which probably does not matter in this case ) and the ticket that was affected is a US domestic ticket.

The usually works these in date of departure order. If this is aways away, then nothing unusual. If within next week or two, then generally it should be done by now.

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