Originally Posted by
SouthernCross
I think when COVID is over AA will find most people have been cured of the need to pursue status, and that they will need to start providing real value to generate anything close to the excitement and loyalty they’ve been accustomed to.
This.
I didn't get a survey either, but I'd suggest that maybe being able to use SWU's at time of booking, being able to secure F and J partner award flights, and being able to book AA award flights without bizarre routings and overnights might be a start.
I've been EXP for many years and I guess when the benefits just keep being whittled away a little at a time you just don't notice as much, but COVID has provided me with a much needed mental reset as to the value of all of this.