Originally Posted by
Bharath B
I booked ticket for my in-laws for a round trip and try finished the one way trip but the flight was cancelled for the other way. I called AA and asked them to process the refund and it’s been 10 days did not hear anything from them. Tried contacting AA customer support but did not get proper response. There is no way to contact their refunds department. Any thoughts on how to proceed further?
your help is much appreciated!
Follow this advice below to do two things immediately:
Originally Posted by
Often1
1. Chargeback
2. DOT Complaint
US law requires that AA initiate a refund within 7 days of your request if it cancels (as it did) or substantially changes your flight. On the 8th day, if you do not have notice that a refund has been initiated, do both of the above. Submit with your chargeback and DOT complaint: 1. e-ticket receipt, 2. notice of cancellation, 3. request for refund, 4. denial or a note that you have not heard back.
The chargeback, if complete, should be relatively quick and painless. The DOT complaint will cause DOT to require AA to respond to you (with a copy to DOT). Because the refund is required by law, AA has no option but to process the refund and then respond that it has done so.
I might also send a follow-up note to AA (Twitter DM should be fine) telling them that you have issued a chargeback and filed a DOT complaint, since they have not met their legal obligation to process the refund within 7 days. That might light an additional fire under their @$$.