Originally Posted by
sbs2716g
but they still have not deal with my refund requested in May. I have not chase them yet. Maybe I should do so
Use the web form for COVID-19 related queries, provide the PNR reference and what action you want to be taken. I also had called two plus months ago and asked for refund and nothing happened, but after I triggered the form actions started within 7-10 days. YMMV.