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Old Aug 29, 2020 | 2:54 pm
  #37  
CPRich
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Originally Posted by Kacee
I would be concerned about Marriott outsourcing overseas and empowering agents to do little more than offer hollow apologies.
I'm much more concerned about the training and empowerment that agent has to do something about my issue.

I've had many positive interactions with "Robert" on chat who tells me he will "do the needful", or "prepone" my reservation, as he effectively solves my problem.
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