Originally Posted by escapefromphl

Getting OT, and not that I’m an Ambassador, but I despise “online chat” if it ends up being like Amazon and many others you first have to get through the AI layer to end up chatting with some outsourced agent working from a script who is not really empowered to fix any but the simplest issues. It’s ok for getting a refund on your grocery delivery but not some high stakes booking change which they cant botch. It’s not a good solution for everything.