Here is the reply from Hyatt.........The general cancellation policy allows you to cancel the reservation by no later than 4 PM EST 10 days prior to arrival to receive the points back into your account and not be charged for the stay. In extenuating circumstances due to COVID-19, the hotel will allow you to cancel up to 4 PM EST 24 hours prior to arrival to receive the points back into your account and not be charged for the stay.