Originally Posted by
gengar
Just to be clear, that's not what was actually stated in the e-mail response. The language used is very poor, to be fair, but it does not exclude the OS/device compatibility being the issue.
Correct, Google Play is smart enough not to offer an app for which the device is not compatible. So it is correct Google Play does not offer the app due to incompatible OS.
But agree the explanation could have been better.
Believe on Amazon, the device is flagged as incompatible but the app is listed.