Is United trying to pull one over on me re denying a refund on a Z fare?
I booked 2 tickets in Business from Newark to Delhi, India for November, 2020. One ticket I used miles for and the other I paid over $4000 for. It was a class Z. I thought when I booked it in February 2020 that you could cancel it for $400. The ticket I used miles for could be re-deposited. I called today and they confirmed that I could re-deposit the ticket I used miles for, but told me my only choice on my paid Z fare ticket was to get a travel certificate good for 2 years. I have nothing.in writing to show what I saw when I booked as to cancellation fee but would hope someone more knowledgeable to let me know if UA is trying to film flam me or if that is the rules? If I’m stuck with a travel certificate, does it have to be used for a single flight, or is it like a credit that can be used until the money runs out?