Originally Posted by
AHC96
Anyone else having this problem: EasyJet cancelled my flight and I requested a refund right away. They then sent an email saying it was being processed, to then receive an email saying I am not entitled to a refund because they I requested and they sent me a voucher (Which I didn't request, and they didn't send). Today, about 2 weeks after the emails, I receive a voucher from EasyJet.
I decided to dispute the charge with American Express and hopefully get my money back.
Make certain that you include a copy of the refund request with your chargeback. The key to quick turns for chargebacks is to properly document them. That also prevents the carrier from effectively asserting that you requested a voucher (which, if true, would be a proper reason to deny your refund).