Originally Posted by paddywaddy

Update to original post:

I received an email from Swiss stating that LHR ZRH leg of LHR ZRH SIN ZRH LHR had been cancelled. I phoned Swiss to ask if I was allowed a refund for the whole trip.
Positive - got through in less than a minute.
Negative - was told that taxes and fees were not refundable. I queried this as it was Swiss not me who was cancelling first leg of trip. Was put on hold whilst enquiry was made to supervisor.
Positive - confirmed that Swiss would refund 100% of fare.
Negative - extremely vague about time a refund would take - up to a few months when pushed.
Negative - cancellation email received - extremely vague and misleading : "Your booking has been cancelled as requested" and "have been passed on for a possible* refund." "* If the fare and conditions of carriage entitle you to a refund, then the invoiced amount will be refunded to the original payment method."

I didn't request a cancellation - it was Swiss that cancelled the first leg. A "possible" refund?

Such vague messaging compared to my BA cancellation which was very easy and straightforward where the phone conversation was clear and concise and a full refund within 2 days. Makes me think twice about booking Swiss in the future.