Hi there! Long time reader, first time poster and all that...

I cancelled some flights back in March for a credit, and rebooked them by calling the call centre. I used all the credit up. All good, flights under original PNR, could see details on website and app (and can change seats on app with no problem).

But now when I check the website, all the options (like change flight, cancel etc) are greyed out. The flights aren't listed. There's a big banner saying 'The remaining value of your cancelled flight is ready to be transferred' with a big red 'Transfer the remaining value' button. (Sorry can't attach photos yet).

The app and Canadian Cow's tool (thanks!) both show the flights fine.

So normally I'd be happy accepting that the website was screwed but last I had a schedule change, and because of that above, couldn't confirm it without calling the call centre. The reservations call centre confirmed everything was fine with the booking and could see what I could see but said they couldn't do anything, and it was a probably a website bug.

I tried emailing the customer service contact, but they just said they'd pass it on to the web team and I should call reservations.

1) Anybody got any ideas of what to say, or which option to try next on the reservations call centre list?
2) What would happen if I don't confirm a schedule change? Would it automatically accept it? Last week's change was only 5 minutes.
3) Will this cause problems checking in?

Any ideas? Or should I just accept this and not worry?