Can't view booking on website due to travel voucher message
Aug 4, 2020, 3:18 am
#1
Original Poster
Join Date: Jul 2020
Posts: 4
Can't view booking on website due to travel voucher message
Hi there! Long time reader, first time poster and all that...
I cancelled some flights back in March for a credit, and rebooked them by calling the call centre. I used all the credit up. All good, flights under original PNR, could see details on website and app (and can change seats on app with no problem).
But now when I check the website, all the options (like change flight, cancel etc) are greyed out. The flights aren't listed. There's a big banner saying 'The remaining value of your cancelled flight is ready to be transferred' with a big red 'Transfer the remaining value' button. (Sorry can't attach photos yet).
The app and Canadian Cow's tool (thanks!) both show the flights fine.
So normally I'd be happy accepting that the website was screwed but last I had a schedule change, and because of that above, couldn't confirm it without calling the call centre. The reservations call centre confirmed everything was fine with the booking and could see what I could see but said they couldn't do anything, and it was a probably a website bug.
I tried emailing the customer service contact, but they just said they'd pass it on to the web team and I should call reservations.
1) Anybody got any ideas of what to say, or which option to try next on the reservations call centre list?
2) What would happen if I don't confirm a schedule change? Would it automatically accept it? Last week's change was only 5 minutes.
3) Will this cause problems checking in?
Any ideas? Or should I just accept this and not worry?
I cancelled some flights back in March for a credit, and rebooked them by calling the call centre. I used all the credit up. All good, flights under original PNR, could see details on website and app (and can change seats on app with no problem).
But now when I check the website, all the options (like change flight, cancel etc) are greyed out. The flights aren't listed. There's a big banner saying 'The remaining value of your cancelled flight is ready to be transferred' with a big red 'Transfer the remaining value' button. (Sorry can't attach photos yet).
The app and Canadian Cow's tool (thanks!) both show the flights fine.
So normally I'd be happy accepting that the website was screwed but last I had a schedule change, and because of that above, couldn't confirm it without calling the call centre. The reservations call centre confirmed everything was fine with the booking and could see what I could see but said they couldn't do anything, and it was a probably a website bug.
I tried emailing the customer service contact, but they just said they'd pass it on to the web team and I should call reservations.
1) Anybody got any ideas of what to say, or which option to try next on the reservations call centre list?
2) What would happen if I don't confirm a schedule change? Would it automatically accept it? Last week's change was only 5 minutes.
3) Will this cause problems checking in?
Any ideas? Or should I just accept this and not worry?
Aug 4, 2020, 8:08 am
#3
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
I was experiencing issues with a booking with a discount code before that was forcing me to call in to make adjustments (new).
I am also experiencing a new "issue" now where the website is freaking out about an "SSR Preventing changes on your booking" (web message).
I've observed two things, but they are still in speculation zone:
I am also experiencing a new "issue" now where the website is freaking out about an "SSR Preventing changes on your booking" (web message).
I've observed two things, but they are still in speculation zone:
- AC fixed the "abuse" you could do with discount codes
- 1A is not handling SSRs as well as they expected and are so some web features (SSRs would include eUps btw )
Aug 4, 2020, 11:37 am
#4
Original Poster
Join Date: Jul 2020
Posts: 4