Originally Posted by
canadiancow
That shouldn't happen if you manually add it through MMB or OLCI. It's only when it was just populating the FQTR field that any ticket change would drop it.
Yea I think that is what happened. It was attached to the booking but got removed by an agent in YQX when she rebooked me. Had to have the agent in YHZ readd it so that the appropriate priority would reflect on the SBY list.