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Thread: Award flight partial refund
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Old Jul 31, 2020, 7:22 am
  #7  
USFlyerUS
 
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,210
Originally Posted by fly747first
The thing with AA is that their customer service responses are extremely inconsistent. In the past, I experienced a similar situation on an award ticket (CLT PHL PVD) where I encountered two cancellations the same day and got stuck in PHL so I asked a friendly agent if they could put me back to CLT the same day and they did. I wrote to AA and they refunded the full mileage amount of my ticket but I suspect they were more generous because of my status.
This sounds like a trip-in-vain, in which case a return to one's origin and a full refund is appropriate.
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