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Old Jul 24, 2020, 2:50 pm
  #1  
milfweed20
 
Join Date: May 2016
Location: Terceira Island
Programs: TP Gold, *G Star Alliance
Posts: 251
Covid-19 Voucher Validity

Hello guys,

As most of you I had to cancel a flight I had in May LIS-DOH-WDH-DOH-LIS in J due to the Covid-19 situation and was able to get a voucher as a refund.

But after checking the current conditions of the covid-19 vouchers, I've noticed my voucher shows a validity of only 1-year, when QR clearly states they are valid for 2-years. I've already tried to get in touch with them through Twitter in order to get the vouchers corrected (they were issued on 30 March 2020 and supposedly after 23 of March they were already sending vouchers with a 2-year validity) but unfortunately they don't give me any feedback besides asking me more information that was already previously sent. I've also tried the Zen Desk but also no reply.

Is this something I should be worried or will they honor the published validity for all vouchers despite mine saying only 1-year?
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