Originally Posted by
gengar
I don't get this comment at all (and I've worked in the hospitality industry longer than any other). Management worth anything will want to hear why customers have chosen not to stay especially when it is one single issue that has caused the loss. Management can't fix (or at a minimum, take into consideration) what they don't know, and OP has a concern that's likely shared by many potential guests.
Exactly. If any competent manager sees they're losing business due to their own inability to fulfill the guest's needs at a time when hotels are struggling, they'd want to do something about it.
Especially with a request that's very reasonable. OP isn't asking that they be upgraded to the presidential suite in advance as a silver or anything like that.