Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Marriott | Marriott Bonvoy
Reload this Page >

Mandatory valet parking - COVID concerns

Mandatory valet parking - COVID concerns

Old Jul 22, 20, 1:46 pm
  #1  
Original Poster
 
Join Date: May 2001
Location: Palm Beach, FL
Posts: 71
Mandatory valet parking - COVID concerns

We have an upcoming stay at a Ritz Carlton property which advertises that is has mandatory valet parking only. First venture out of our home, long weekend at a beachfront resort property.

We are being careful about venturing out, (in a hotspot, Florida) and not super comfortable with multiple valets in and out of vehicle. When asked about precautions taken by the valets, the hotel simply responded that "they follow CDC guidelines" with no further information.

I inquired about options in light of not wanting to share our vehicle with multiple valets, and the hotel responded that it was mandatory.

Am I being out of line in requesting an option that does not allow others into my vehicle? Just trying to be careful, especially since the hotel won't say what precaution are taken.

No exactly sure I want a huffing and puffing valet (who may or may not wear a mask) expelling on the interior of my car. I cannot predict their exposure outside of the hotel work environment.

Thanks.
BearX220 and threecap like this.
SoFlaGuy is offline  
Old Jul 22, 20, 2:00 pm
  #2  
 
Join Date: Dec 2007
Location: SFO
Posts: 3,055
Originally Posted by SoFlaGuy View Post
We have an upcoming stay at a Ritz Carlton property which advertises that is has mandatory valet parking only. First venture out of our home, long weekend at a beachfront resort property.

We are being careful about venturing out, (in a hotspot, Florida) and not super comfortable with multiple valets in and out of vehicle. When asked about precautions taken by the valets, the hotel simply responded that "they follow CDC guidelines" with no further information.

I inquired about options in light of not wanting to share our vehicle with multiple valets, and the hotel responded that it was mandatory.

Am I being out of line in requesting an option that does not allow others into my vehicle? Just trying to be careful, especially since the hotel won't say what precaution are taken.

No exactly sure I want a huffing and puffing valet (who may or may not wear a mask) expelling on the interior of my car. I cannot predict their exposure outside of the hotel work environment.

Thanks.
mandatory valet parking means they don’t have self parking set up. Can you park off site?
myperks is offline  
Old Jul 22, 20, 2:03 pm
  #3  
Original Poster
 
Join Date: May 2001
Location: Palm Beach, FL
Posts: 71
No off site parking.
I understand this is not what they usually allow, however these are unique times.
SoFlaGuy is offline  
Old Jul 22, 20, 2:48 pm
  #4  
FlyerTalk Evangelist
 
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 12,257
Originally Posted by SoFlaGuy View Post
Am I being out of line in requesting an option that does not allow others into my vehicle?
Yes. Choosing the property is an option. So when a property requires to valet (COVID-19 or not), your only option is to either valet or park somewhere else, or even choose another property.
garykung is offline  
Old Jul 22, 20, 3:51 pm
  #5  
 
Join Date: Oct 2017
Posts: 72
You’re not at all out of line. It’s a very sensible and responsible request and a luxury hotel should never say “no” to a request that is legal and ethical. If they have limitations then they need to explain why and provide alternatives, even if there is an additional cost to you. “No” just isn’t good enough and you may want to consider a different property if that is their standard of service.

Originally Posted by SoFlaGuy View Post
Am I being out of line in requesting an option that does not allow others into my vehicle? Just trying to be careful, especially since the hotel won't say what precaution are taken.
Leopardz is offline  
Old Jul 22, 20, 4:30 pm
  #6  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: SFO
Programs: AA EXP; AS 75K; WN A List; UA 1K 1MM; Marriott Ambassador; Hilton Diamond (Aspire); Hyatt Explorist
Posts: 44,825
Most hotels have gone the other way, ending valet parking and offering only self-park.

Beyond the valet issue, I would be concerned this property may not be serious about implementing reasonable COVID-19 practices.
Kacee is offline  
Old Jul 22, 20, 4:50 pm
  #7  
Suspended
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 48,419
It would be helpful to know the name of the property. Someone here may have stayed there before and may well know of an off-site alternative. Bottom line is that it is likely a routine request in these times and thus likely that self-parking is not reasonably doable.

Agreed that in one of the world's worst hotspots I would not allow anybody else in my vehicle under any circumstances. The self-park alternative here is find a place with self-park and stay there.
Often1 is offline  
Old Jul 22, 20, 6:06 pm
  #8  
 
Join Date: Dec 2018
Location: Bounding Around The Good 'Ole USA In My Chevrolet
Programs: UA Gold
Posts: 251
So valet is not mandatory Only if you wish to park on property. You can drop your things and check in then go find off site parking. But it is not up to the hotel to give you that information
SPN Lifer likes this.
hotelboy is online now  
Old Jul 22, 20, 6:21 pm
  #9  
 
Join Date: Mar 2011
Location: Window Seat
Programs: National Executive, HHonors Gold, IHG Platinum, Hyatt Visitor
Posts: 2,009
Originally Posted by SoFlaGuy View Post
No off site parking.
I understand this is not what they usually allow, however these are unique times.
Did you speak with management at the property? Where do employees park? I doubt they valet. Did you explain you have no problem paying the parking fee but just that you are not comfortable having the valet in your car due to COVID?

If they refuse to allow you to self park you should communicate to the hotel management you will be canceling your stay and filing a formal complaint against the property with Marriott Corporate as you feel the property's policy is putting guests (and frankly, staff) at risk. See if they change their tune then.
BearX220, Tanic, 360guy and 5 others like this.
storewanderer is offline  
Old Jul 22, 20, 6:30 pm
  #10  
 
Join Date: Nov 2016
Programs: SPG100, United GS, HA P70K
Posts: 456
Originally Posted by storewanderer View Post
Did you speak with management at the property? Where do employees park? I doubt they valet. Did you explain you have no problem paying the parking fee but just that you are not comfortable having the valet in your car due to COVID?

If they refuse to allow you to self park you should communicate to the hotel management you will be canceling your stay and filing a formal complaint against the property with Marriott Corporate as you feel the property's policy is putting guests (and frankly, staff) at risk. See if they change their tune then.
This.

I usually bring six figure cars when I travel and if I cannot self park I won’t stay.

I would call the hotel and ask for the Manager on Duty, FDM, or GM. Calmly explain your concern and ask to be able to self park. If they decline your request you can make the decision to stay or rebook.
damnyourefine is offline  
Old Jul 22, 20, 6:35 pm
  #11  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 90,480
OP could also contact the concierge and ask for information about nearby self parking options.
360guy likes this.
MSPeconomist is offline  
Old Jul 22, 20, 7:28 pm
  #12  
 
Join Date: Dec 2019
Location: EWR
Programs: UA 1K
Posts: 27
Ran into this same issue this week. I work with the elderly in assisted living facilities and it requires travel. Went to my hotel in a hotspot (Tampa - Epicurean Hotel) and they have mandatory valet.

I simply asked the guy how much is it, and gave him the money in cash, and parked myself. It was no big deal, but if it was, I would have found another place to park.

No way I’m having two strangers in my car right now. Park yourself, or stay at a different place.
threecap is offline  
Old Jul 22, 20, 7:44 pm
  #13  
 
Join Date: Dec 2007
Location: SFO
Posts: 3,055
Originally Posted by storewanderer View Post
Did you speak with management at the property? Where do employees park? I doubt they valet. Did you explain you have no problem paying the parking fee but just that you are not comfortable having the valet in your car due to COVID?

If they refuse to allow you to self park you should communicate to the hotel management you will be canceling your stay and filing a formal complaint against the property with Marriott Corporate as you feel the property's policy is putting guests (and frankly, staff) at risk. See if they change their tune then.
Never really understood why people always resort to “I’m going to take my business elsewhere” as a normal traveler. Does it feel good to say that? I don’t know. Maybe it does. I get it if you are feeding 5-6 figure events and rooms but if I was the hotel, I will say to the normal Joe Traveler, “thank you for your comments and look forward to welcoming you at a later time.”

having said that, emailing the concierge for other options is the way to go.
DJ_Iceman likes this.
myperks is offline  
Old Jul 22, 20, 8:02 pm
  #14  
 
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 2,426
I brought my truck to a "mandatory valet" hotel last year. None of the teenagers could figure out how to drive a stick. I was called in my room to return to the lobby and park it myself.
Tanic is offline  
Old Jul 22, 20, 8:07 pm
  #15  
Original Poster
 
Join Date: May 2001
Location: Palm Beach, FL
Posts: 71
It is the Ritz Carlton in Naples, Florida. It is right on the beach, not in an urban area where there is adjacent parking.

I was told there is no other option.

I would also like to park in the hotel garage since they have a vehicle charger which I would like to use.

I am a little surprised in this time of heightened caution with social distancing (for example, they have removed all pens and magazines from the room, and cleaning can be discontinued) that they would insist on this still occurring against a guest's wishes. There's no real "reason" for the valet to be required, like I have seen in NYC where the parking occurred off site at a parking garage.
SoFlaGuy is offline  

Thread Tools
Search this Thread
Search Engine: