Originally Posted by
Margaret Spector
I had an email on 22 March that flight was cxd. 23 March they automatically issued an FTV. 23 Mach said I didn't want it but wanted cash refund. from thereon no response and find that they now won't give me cash refund. I saw no forms and did not sign anything. I have kept emails but find it difficult to post to this site as don't know how
Hi. There is some advice on your situation here posted by
cws https://www.flyertalk.com/forum/32544577-post3088.html
Generally speaking if you are sure you did absolutely nothing in response to your cancellation notification, you didn't call BA or use the webform, or click on the cancellation options on manage my booking - then going forward on that basis and challenging BA through a
Money Claim Online (MCOL) application in the Small Claims courts is probably your only option at this stage.