FlyerTalk Forums - View Single Post - Refund Processing Time!

Jul 21, 2020, 1:11 am

#106

MisterBill

Join Date: Apr 2009

Posts: 681

Quote:

Originally Posted by sbs2716g

i think it is better to send your request to SQ via the following form (under other assistance)

https://www.singaporeair.com/request.form

indicate clearly u have receive information from SQ about refund but your agent is refusing to do so.

edit: you can also reply to your agent and ask them to go through this link

https://www.singaporeair.com/en_UK/s...-travelwaiver/

Thanks. I actually have been in contact with SQ and their last email was that they were forwarding my note to a different group and they were going to reach out to my agent, but I had not heard back from them (Chase) until now, which was not likely due to their hearing from SQ.

I tried responding to the email from Chase and the response I got back pretty much told me that I could not respond to that address. I suppose I could forward it back to the exec who I sent the first email to.

The other option is just to send this all to a local NYC television station's consumer affairs person and let them deal with it. Or file a complaint with the DOT,

Last edited by MisterBill; Jul 21, 2020 at 7:36 am

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