Originally Posted by
Often1
In that event, I would elect the £45 as it will have cost you less than that to repair the case and the difference will be yours to keep.
BA has fully complied with its obligations, presuming that £45 is a reasonable approximation of the item's fair market value. In that case, if the repair were to cost more than £45, it would be your option. Bear in mind that this is a reimbursement and not compensation.
Yes, it appears that BA and many other carriers have ended the practice of goodwill gestures above their obligation. Simply a matter of cash flow in tough times. I do not expect this to change.
I could only take the £45 if I didn't get my suitcase back though as they want to "take it out of circulation".