Bizzare events over a timeline - just an FYI for those still battle on getting their canceled flights refunded.

LX intra-EU flights booked with Chase Ultimate Reward points, travel dates were in May. First flight departed from LED finally was canceled by LX in Mid April when Russia had shut down border almost a month before. The PNR could not pull up the itinerary but using ticket numbers, it would still show, and the flights all showed Canceled status.

There was no direct dealing with LX at booking, and the payment card is Chase Travel Corporate card.

On 04/17/20 Submitted Refund Requests on LX website using the URL link found on this thread to find the Refund Request screen. Made screen shots but never received any robot email from LX on those requests.

04/18/20 Chatted with Chase Ultimate Reward rep who agreed the canceled itinerary was eligible for refund. She attempted to request refund thru the "system" but the function did not work. (We knew LH has disabled all auto-refund functions by travel agencies).
She then called LX and was told the TA needed to submit an email request and then waited for LX response. Got a case number.
After waiting for 2 weeks, called Chase UR where a rep said she saw the note of email sent, but there was no response from LX, so Chase UR could not do anything.

05/11/20 Chatted with Chase UR again. This rep claimed the prev request was submitted to the wrong dept (not sure whether she meant the dept with Expedia which handled Chase UR flight booking, or to LX). She did not mention about email LX but said she would resubmitted the refund request. Got another case number.

05/21/20 Chase UR sent an email informing that the refund was process. Chase UR had returned the points used to make the purchase to the account, that we could check it after 15 to 30 min upon receiving this email. Things finally came to a closure or so we thought. There is also a case number which was different from the previous 2 case numbers!

05/29/20 Chase UR sentyet another email, said LX had informed them we were due airline credits, one for each passenger. Chase said at this moment it was waiting for LX further notification on the restrictions on such credits, then would inform us accordingly...
Note that we already received all the points used to pay for the tickets a week before this new email came.
This prompts me to monitor Chase UR balance but thankfully there was no claw back on the previously returned points.

07/15/20 LX sent 2 emails to us, one for each passenger, saying this -

Naturally, all guests who have submitted a valid refund request will be reimbursed.
We have totally refunded USD xxx.xx The amount will be credited to the original method of payment shortly.

This is 7 weeks after Chase Ultimate Rewards has refunded the points used to pay.

Based on DPs on FT Chase forum, Chase has NOT refunded anyone unless it receives the refund from the travel operators, be it an airline, a hotel, or a cruise line. (Our cruise booked with UR pts took 2 weeks after cruise line issued the $ back to Chase payment card, and that was 89 days from the cruise was canceled by the cruise line.)

Therefore I believe LX has long refunded to Chase payment card, back in May. But the accounting records obviously are a mess, so now when they finally clear the backlogs on the refund requests so to fulfill the bailout requirement before the Sept deadline, they just go thru the motion to clear all eligible refund requests.

So for those of you who have submitted the refund requests on LX website, your refunds may eventually be issued!