Seems like SIA moved to cancel a whole bunch of Aug flights yesterday as I got two notifications that SIN-DPS (partially used trip) and DPS-SIN had been cancelled. Fine, but the second itinerary was actually DPS-SIN(stop)-NRT and somehow the confirmed and ticketed, future SIN-NRT segment was also cancelled. This should not have happened, especially not for an award redemption where there may not be new award space for the date.

Called KF and after a generous 1hr wait spoke to an agent. He was baffled as well about SIN-NRT cancellation, but overall we agreed to cancel both itineraries in full and I rather rebook myself. At least that way I get the stopover fee (2 pax x 100 US$) refunded. They had to do some manual calculations and were to call back after 15mins. They called but barely let it ring for 2-3 seconds. After that no follow up again yet. Would like to get some acknowledgement of the cancellation and understand the refund amounts to be sure nothing got messed. So we wait .