Originally Posted by
irishguy28
It is not Alitalia's responsibility to inform you; you used the services of an agent and put them in between you and the airline; it is your chosen agent's responsibility to deal with the ticket and to inform you of changes and cancellations.
He or she is booked on Allitalia, it darn well is Alitalia's responsibility to inform all PAX of cancellations in a timely manner, regardess and irregardless of where the booking came from. If somehow AZ didn't get a phone or email, of course, this does not apply.