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Old Jul 10, 2020 | 11:49 am
  #4292  
WilcoRoger
FlyerTalk Evangelist
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Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,854
Originally Posted by vvn1972
Got this:

Unfortunately, the accuracy and attentiveness of your account activity has been flagged, and upon review of your account, we have been forced to suspend your account.

As a member of our program, you may only have one account, provide accurate profile information and survey responses. You must also be thoughtful and attentive in responding to our surveys. When we have concerns about any of these program rules, we are obligated to take steps to investigate and unfortunately suspend accounts.

We do not take account suspension lightly and do so only when account issues have been identified. At this time, your account has been indefinitely suspended and you will no longer be able to participate in surveys or claim rewards from our website.

Thank you for your understanding.
That’s their cut-and-paste message, nothing specific. You may try to contact them again, but don’t have high hopes.


Originally Posted by ORDnHKG
It said i have cancelled my membership, if i wish to reactivate my account, please contact us.

Thats so strange, i just redeemed two rewards back to back the day before i lost my surveys, that got me cancelled, and i only have one account.
Ask them to reactivate
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