FlyerTalk Forums - View Single Post - Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result
Old Jul 7, 2020 | 4:09 pm
  #1997  
Adam Smith
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Originally Posted by canadiancow
I'm a little disappointed Amadeus isn't better at rebooking for schedule changes.

There's now a misconnect. But by going through YUL, leaving at the same 0900, there's an option that arrives slightly earlier. Still two segments. Still a wide-body and a CR9. But legal and sensible.

Instead, I now have to call, because they rebooked an impossible itinerary.

Would it really be that hard for such an advanced system to rebook passengers from origin to destination in a manner that respects MCT?
Funny enough, today I had a booking get changed from a painful >7-hour connection at YEG to a 29-minute one, which is definitely not legal. Perhaps the system broke down because it couldn't conceive that it would have to re-route me YYC-YVR-YEG-YZF instead of YYC-YEG-YZF?
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