Originally Posted by
NWplatinum
This is what Twitter Team said:
“Hello,
We're providing maximum flexibility if you need to change or cancel your upcoming travel plans with us. You can change the date of your booking free of charge, or exchange your tickets for a travel voucher equal to the value of your ticket – plus an additional 10%.We're also offering refunds to your original form of payment. If your flight has been cancelled, no penalties are charged.”
So if I am denied boarding due to Thailand not opening to Americans, according to them I can rebook for next year
This is an interesting situation which I don't think is quite clear both to us and even QR agents. Normal tickets (prior to COVID) had in their fare rules that if visa is rejected (or similar) then you will be refunded as I assume this will be regarded as an involuntary denied boarding. I assume similar logic would apply because the flight would not have been cancelled rather you would need to be Involuntarily denied boarding due to restrictions and in this case be applicable for a refund or any of the above options. Problem is that this case only applies when you actually present yourself for check-in..