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Old Jul 2, 2020 | 1:28 pm
  #62  
StayingHomeIsBetter
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[QUOTE=tarheelnj;32502744][QUOTE]Thanks Hertz ....

Thank you for being a Hertz Gold Plus Rewards® member. We are taking the time to improve our customers' experience and have discontinued Hertz Fast Lane. We’ve unlinked your Gold Plus Rewards account from your CLEAR account.



I got the same note today. Remind me how discontinuing Fast Lane improves my customer experience?


Hertz is just adopting "airline speak."

Taking away a benefit is improving the customer experience.

Now, if they were using "full airline speak" they would have said "We've heard your requests, so we are doing away with Fast Lane in order to improve your customer experience..."
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