Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,163
So my saga with Swiss continues.
My chargeback of the representment by Swiss, which was initially credited to my account by Amex was today again charged to my account.
Swiss replied to Amex that my case had been resolved and that I had received a voucher.
I have had no such voucher, have not discussed a voucher with Swiss, nor would I ever accept one.
Moreover, I have a cancellation confirmation Email specifying that a refund would be made to the original form of payment.
Amex is washing their hands, says there is nothing more they can do and that I should contact the airline.
I am shocked. This time with Amex. The brazen cheek of Swiss to tell these lies, but then the blind acceptance of this by Amex despite them having a copy of the cancellation and refund notice from Swiss.
I cannot reach Swiss by phone today, all lines ring out. This is going to my lawyers now.