Originally Posted by banzani

Just to add and perhaps soften my criticism....the hotel called me to warn about the extra charges for children above 12 (which are quite steep at 80pp in a suite). I said I was aware and no worries, and then asked about the room and suite types and availability.

the person was very nice and said would check and revert. Not an hour later my SNA got confirmed to my full satisfaction, for a suite type that previously and allegedly was not available.

if I had to conclude something then I’d say the ‘separate system, automated process’ may be a bit of a myth and the hotel does have a hand in SNA approval.