Originally Posted by
sbiddle
The June date was an unofficial target set - the only official date I've ever seen set publicly was "late July".
Those who think this is a 5 min job clearly don't work in IT, and to add to that don't understand the complexities of what Air NZ are trying to do, and how difficult this is to actually build. It's incredibly complex, and Air NZ would have loved to have had something in place weeks ago due to the number of people wanting to rebook using credits which is swamping their staff.
Yep and completely get that. BUT, over 3 weeks in and still no confirmation of my flights/credits. It should not take that long. Travel is a week away now, and still no confirmation E Ticket or such. Ring them, and they just fob you off. Hard times for Air NZ, but it just shouldn't be this hard to use Credits.