FlyerTalk Forums - View Single Post - Aeromexico cancelled my flight and wants to charge fare difference

Jun 23, 2020 | 9:19 am

#13

tkelvin69

Join Date: Apr 2009

Location: SEA

Programs: AA LT PLT; HH Diamond;

Posts: 3,003

Quote:

Originally Posted by garykung

If it is a reservation covered by DOT regulations, and an airline fails to comply, simply file a DOT complaint and let the airline does the rest.

Uh, no. DOT has the ability to make the decision the airline must refund but has no enforcement authority. The airline must respond but with AM they don't act with giving a refund.

Here's the process that worked for me:

1. Contact AM and demand a refund and not a voucher or fare difference. Document this, preferably in writing via email or text. Do this multiple times.

2. File a DOT complaint.

3. Initiate a charge back with your credit card. In my case AM did not respond to the charge back and I was granted a full refund.

4. Post in every site available of the terrible practices of AM.

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