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Aeromexico cancelled my flight and wants to charge fare difference

Aeromexico cancelled my flight and wants to charge fare difference

Old Jun 22, 20, 11:00 am
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Aeromexico cancelled my flight and wants to charge fare difference

I had a LAX-MEX-GRU-MEX-LAX itinerary in business class. They cancelled my outbound flights and now want to charge me the fare difference to rebook on another date. It was a discounted business class fare and the fare difference is now thousands of dollars. They claim the cancellation was due to coronavirus and therefore they are allowed to charge the difference in fare. The attendant was extremely rude on the phone.

Are they allowed to charge the fare difference if they cancelled my original flight? I have no interest in getting a voucher and I understand they are not giving full refunds either.
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Old Jun 22, 20, 1:06 pm
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Originally Posted by Corganbr View Post
I had a LAX-MEX-GRU-MEX-LAX itinerary in business class. They cancelled my outbound flights and now want to charge me the fare difference to rebook on another date. It was a discounted business class fare and the fare difference is now thousands of dollars. They claim the cancellation was due to coronavirus and therefore they are allowed to charge the difference in fare. The attendant was extremely rude on the phone.

Are they allowed to charge the fare difference if they cancelled my original flight? I have no interest in getting a voucher and I understand they are not giving full refunds either.
They are running quite the racket and teetering on insolvency. The only remedy seems to be to file a DOT complaint and do a credit card chargeback. They've not providing any flexibility whatsoever. I could have had the pleasure of paying another $3400 on a $2700 ticket to possibly use it at some point in the future. Yah, right.
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Old Jun 22, 20, 3:31 pm
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Originally Posted by Corganbr View Post
Are they allowed to charge the fare difference if they cancelled my original flight?
AM can charge fare difference, depending on the situation.

Usually, when a flight is cancelled, you will be given 2 options - rebooking or refund. In term of rebooking, airlines will waive fare difference up to certain time. If your desired rebooking is outside of this window, change fee will be waived only but you need to pay the difference.

It is not clear your exact scenario. So for now, I would have to say it is allowed unless detail can be provided.

Originally Posted by Corganbr View Post
I have no interest in getting a voucher and I understand they are not giving full refunds either.
If it is a reservation covered by DOT regulations, and an airline fails to comply, simply file a DOT complaint and let the airline does the rest.

If your flight has been cancelled, a full refund is the absolutely minimum you should be able to get.
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Old Jun 22, 20, 5:42 pm
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Originally Posted by garykung View Post



If it is a reservation covered by DOT regulations, and an airline fails to comply, simply file a DOT complaint and let the airline does the rest.

If your flight has been cancelled, a full refund is the absolutely minimum you should be able to get.
The simple fact is that AM will not refund a canceled flight, period, to anyone. They will only offer rebooking with an add/collect, or a voucher.
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Old Jun 22, 20, 7:02 pm
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Originally Posted by garykung View Post
AM can charge fare difference, depending on the situation.

Usually, when a flight is cancelled, you will be given 2 options - rebooking or refund. In term of rebooking, airlines will waive fare difference up to certain time. If your desired rebooking is outside of this window, change fee will be waived only but you need to pay the difference.

It is not clear your exact scenario. So for now, I would have to say it is allowed unless detail can be provided.



If it is a reservation covered by DOT regulations, and an airline fails to comply, simply file a DOT complaint and let the airline does the rest.

If your flight has been cancelled, a full refund is the absolutely minimum you should be able to get.
Originally Posted by Eastbay1K View Post
The simple fact is that AM will not refund a canceled flight, period, to anyone. They will only offer rebooking with an add/collect, or a voucher.
This is absolutely correct. I have spent over 4 weeks trying everything I could to get a refund per DOT. AM did not budge. A voucher was all I could get, and a credit card refund that I doubt will go through.
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Old Jun 22, 20, 7:28 pm
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Originally Posted by Geogirl1234 View Post
This is absolutely correct. I have spent over 4 weeks trying everything I could to get a refund per DOT. AM did not budge. A voucher was all I could get, and a credit card refund that I doubt will go through.
Did you try to rebook the flight to another date? How did you ask your credit card company for a refund?
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Old Jun 22, 20, 7:48 pm
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Originally Posted by Corganbr View Post
Did you try to rebook the flight to another date? How did you ask your credit card company for a refund?
AM will only rebook if you agree to pay the new fare. The lowest fares I've found for my $27xx ticket and my $10xx ticket are $6000+.
They will not rebook in the same fare class at no charge, only at the prevailing fare.
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Old Jun 22, 20, 7:55 pm
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Originally Posted by Eastbay1K View Post
AM will only rebook if you agree to pay the new fare. The lowest fares I've found for my $27xx ticket and my $10xx ticket are $6000+.
They will not rebook in the same fare class at no charge, only at the prevailing fare.
Wow, what scumbags. They deserve to be out of business.
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Old Jun 22, 20, 8:03 pm
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Originally Posted by Jaimito Cartero View Post
Wow, what scumbags. They deserve to be out of business.
I would encourage you to filing a formal petition demanding DOT ceasing AM's operations.
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Old Jun 22, 20, 8:22 pm
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Originally Posted by garykung View Post
I would encourage you to filing a formal petition demanding DOT ceasing AM's operations.
If I had a purchased ticket, I certainly would file a complaint.

I had multiple transpac J tickets that were refunded in a timely manner once the flights were canceled.
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Old Jun 23, 20, 8:07 am
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Originally Posted by Jaimito Cartero View Post
If I had a purchased ticket, I certainly would file a complaint.

I had multiple transpac J tickets that were refunded in a timely manner once the flights were canceled.
You are literally the first person I've seen post anywhere that AM voluntarily refunded you. Can you share any additional details on how you got them to behave? My tickets were also tpac J and they refused to refund.
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Old Jun 23, 20, 8:15 am
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Originally Posted by angra View Post
You are literally the first person I've seen post anywhere that AM voluntarily refunded you. Can you share any additional details on how you got them to behave? My tickets were also tpac J and they refused to refund.
I didn’t say they were AM tickets, however. Sorry for the confusion, they were BR tickets.
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Old Jun 23, 20, 9:19 am
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Originally Posted by garykung View Post


If it is a reservation covered by DOT regulations, and an airline fails to comply, simply file a DOT complaint and let the airline does the rest.
Uh, no. DOT has the ability to make the decision the airline must refund but has no enforcement authority. The airline must respond but with AM they don't act with giving a refund.

Here's the process that worked for me:

1. Contact AM and demand a refund and not a voucher or fare difference. Document this, preferably in writing via email or text. Do this multiple times.

2. File a DOT complaint.

3. Initiate a charge back with your credit card. In my case AM did not respond to the charge back and I was granted a full refund.

4. Post in every site available of the terrible practices of AM.
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Old Jun 23, 20, 9:41 am
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Originally Posted by tkelvin69 View Post
Uh, no. DOT has the ability to make the decision the airline must refund but has no enforcement authority. The airline must respond but with AM they don't act with giving a refund.

Here's the process that worked for me:

1. Contact AM and demand a refund and not a voucher or fare difference. Document this, preferably in writing via email or text. Do this multiple times.

2. File a DOT complaint.

3. Initiate a charge back with your credit card. In my case AM did not respond to the charge back and I was granted a full refund.

4. Post in every site available of the terrible practices of AM.
I did this, except 4. I have only posted to FT. I am in the "holding period" on 3. I've contemplated writing the congresscritters, too.
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Old Jun 23, 20, 5:48 pm
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yeah, AM has been awful through this ordeal. They won't even give refunds for AM awards, either! The also give you a voucher with the amount of miles spent. One thing that pissed me off about this was when I tried to redeem the award voucher when AM had a new awards sale a month or so ago. The agent told me that I cannot use the miles in the voucher on promotions. I was like, W T F?! The original award I had was from a previous award sale AM had yet they will not let me use the miles voucher on another promo, ridiculous!
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