Originally Posted by MisterBill

Any data points on how long it is taking them to respond to travel agent cancellation requests? I had a flight at the end of February that I booked thru Chase/Expedia. I did not take the flight and gave up on trying to get a refund until May 29th, when I received email from SQ saying that they had changed their policy and that I was now entitled to a refund. I called Chase and they were unable to see the booking in the computer anymore; I got transferred to a supervisor and they were going to email SQ to request the refund. I have yet to hear back from Chase or SQ. I can understand that the refund would not have processed yet but I would have expected that they would have responded to Chase, so I guess I need to call them again.