Originally Posted by Doraemat

How did you hold the fare without paying for the fare holding function? If you paid for the fare to be held, did customer service deduct this amount from your fare when you went to pay for the booking with your voucher (or otherwise refund the charge in some way)? Or were you just expected to cop the charge as an additional cost of using your voucher?

I called up the UK reservations number and they advised me to hold the booking and then email [email protected] to ask them to process the booking using my existing voucher, and they said that there should be a response within 24 hours. I sent an email to that email address asking if the fee for holding the fare would be refunded and it has been 4 days with no response, so I'm not inclined to proceed to hold the fare and email them as I was told - chances are the hold period would expire before they respond.