Originally Posted by
hoipolloi
The complainant made a mistake in that they didn't try to challenge the legality of the the relevant tariff terms (Vis a vis contract law or consumer protection regulation). They only challenged whether AC's refusal to issue a refund violates the tariff or not
At the small claims level, isn't there some expectation that the judge is going to be looking out for things like this, because self-representation is expected, and most people don't know anything about the law?