FlyerTalk Forums - View Single Post - COVID-19: AF/KL rebooking/refund policy

Jun 16, 2020, 12:26 pm

#788

DCAhome

Join Date: Mar 2010

Location: Arlington, VA

Programs: DL DM, 1.5 MM; AS MVP Gold 100K; HHonors Diamond; AMEX Platinum

Posts: 488

Quote:

Originally Posted by kyushuman

Thanks for the data point. So, since you didn't get your refund in a timely manner, you initiated a chargeback, which was successful? Great news. My issue is that I bought my ticket in December so I can't do a chargeback.... I think the limit is 90 days? So I'll be at the mercy of KLM.
Does anyone know if KLM will extend the November 30th date for rebooked travel? I simply can't travel until late December, job won't allow it. And fares are much higher then. So, might have to go with the refund.

Actually, the tickets were purchased on 7/21/2019, so well beyond 90 days. As I set up the charge-back with Amex, no one mentioned a 90-day limit to me.

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