FlyerTalk Forums - View Single Post - COVID-19: AF/KL rebooking/refund policy
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Old Jun 15, 2020, 7:25 am
  #782  
HeartFist
 
Join Date: Apr 2017
Programs: Flying Blue Silver
Posts: 123
Originally Posted by Drew523
Called in to cancel my flight on April 27 and got email of cancelled flights same day.
Got an email confirming cancellation May 11 and stating that I will get refunded
Another email on June 1 that AF is processing refund and I should received the refund within 2 weeks,
June 3 my credit card was refunded.

I'm from the US, so I don't know how it will play out if your from the EU.
I received the refund confirmation yesterday and the refund letter this morning. So the overall processing time was not too terrible - request May 27th, refund letter June 15th. I wonder if it was accelerated because I inquired about the status recently on FB.

However the refund amount was short of exactly 11 USD. Did you have the same issue? I already wrote back and requested the full amount.
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