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Thread: EY Extends Rebooking No Fare Difference to 30 September
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Old Jun 12, 2020, 3:01 am
  #5  
DarrelT
 
Join Date: Jun 2017
Posts: 33
Originally Posted by JayCee1966

Keep your ticket open

If your flight has been cancelled, you can simply keep your ticket open until you’re ready to travel again. You don’t need to call us or do anything until you’re ready to rebook. We’ll keep your ticket open until 31 October 2021, and if you haven’t used your open ticket within 12 months of your first cancelled flight, you will be entitled to a refund. To request a refund, please call us.
That's a much more reasonable offer than the one they have been making to passengers since the problem started months ago. As the holder of a ticket for a cancelled flight, it also begs the question "why haven't they emailed me to tell me about this much better new offer"? They just don't seem to care about passengers at all.
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