Originally Posted by
Rambol
AF/KLM has adjusted their refund policy to finally comply with the law. Now all flights that have been canceled by AF/KLM can be refunded, no matter the date at which they were canceled. It is also explicitly stated that people that already received their voucher can exchange it for a cash refund. See also the press release:
AF/KLM press release
It's interesting to see that they do not change the conditions attached to the 15% bonus on the vouchers. As it stands I think there are only a very limited group of people that can make use of this and will not want to exchange the voucher for cash.
Now it will be interesting to see how quickly they'll handle these refunds.
That is interesting news, good to see they are finally intending to comply with EU regulations. I would happily keep the voucher (received last month) if the 15% were valid for the whole time of the voucher; our next holiday is late July next year so under their restrictions no extra for us. As it is I have no incentive to keep the voucher and will be applying for a cash refund, just wondering how long it'll take?