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Thread: COVID-19: AF/KL rebooking/refund policy
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Old Jun 10, 2020, 9:45 am
  #755  
bostontraveler
 
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Lifetime Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,648
Originally Posted by Queen B
I received a notice that our AF flight was cancelled - So I filled out the appropriate online form and received a email :

Undeliverable: Assistance - Annulation Remboursement
Inbox
x

[email protected] via esa3.afkl.c3s2.iphmx.com
7:58 AM (22 minutes ago)
to me

Delivery has failed to these recipients or groups:

[email protected]
The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.


I've sent a message via Facebook messenger and waiting for a response. I don't want to overload the system more than it already is.

Has this happened to anyone else?

I would write them on Twitter... and also ask them to report the problem.
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