Originally Posted by
Stuttgart21
I had a KL o/w FRA-AMS-BLL which was cancelled by KL a few days prior to the flight date. Ticket is on AF stock and was paid with AF evoucher.
I requested a full refund through the Delta Platinum hotline. (This was in mid-March. I'm not an AF/KL elite and getting through on the regular AF/KL hotline was impossible. Knowing the European DL hotline is operated by AFKL, I went with them. I received an email confirming the cancellation.)
So, it's been over two months and I haven't received a refund. I guess a voucher would work for me. How would you escalate this?
Most likely your voucher has been issued already but you simply never received it. Just call them again mentioning the booking reference or eticket number and they will be able to retrieve the voucher most likely immediately and provide you with the number.
They had some issues a couple months ago sending vouchers by email...