Originally Posted by Sheila91

02/19/2020 - Passport renewal application received (Philadelphia / Standard)
02/21/2020 - Check cashed
02/22/2020 - Passport application 'In Process' via website
04/30/2020 - I called and was told the application is still 'In Process'
05/20/2020 - Passport application 'In Process' via website
05/28/2020 - Passport application 'Not Found' via website
06/01/2020 - I called and was told 2 different things by the same CSR who refused to check my status.

Has anyone spoken to a CSR who got the same 'I won't check your status"?
Has anyone had their status changed to 'In Process' to 'Not Found' and actually had a good result?

TIA